Shipping Policy

At Ultra Nostalgia, we take care to ensure your order is packaged securely and shipped promptly. Please review the following shipping information before placing your order.

Order Processing

Orders are processed and prepared for shipment Monday through Friday, between 9:00 AM and 5:00 PM EST.

Please allow 3-5 business days after payment is received for your order to be processed and shipped. Orders are not processed or shipped on weekends or statutory holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking information when applicable.

Shipping Options

Shipping costs are calculated at checkout based on the destination, package size, weight, and shipping method selected.

We generally offer Standard and Express shipping options where available. The shipping carrier is selected based on cost, reliability, and efficiency and may include Canada Post, UPS, FedEx, USPS, Stallion Express, or Chit Chats Express.

Available shipping methods and delivery estimates will be displayed at checkout.

Tracked Shipping

All orders are shipped with tracking unless the customer specifically requests an untracked shipping method.

We strongly recommend choosing tracked shipping, particularly for higher-value or collectible items.

Once a package has been handed over to the shipping carrier, delivery times are determined by the carrier and are outside of Ultra Nostalgia's control. Tracking information may take some time to become active after shipment.

Untracked Shipping

Untracked shipping may be available for eligible orders upon request.

Items sent without tracking are typically shipped by regular mail and may take significantly longer to arrive than tracked shipments.

By requesting untracked shipping, the customer acknowledges that:

There will be no tracking information available.
Delivery times may be longer and cannot be monitored.
Ultra Nostalgia is not responsible for items that are lost, delayed, damaged, or undelivered once they have been mailed.
Orders shipped without tracking are non-refundable and are not eligible for replacement due to non-delivery.

For these reasons, we recommend tracked shipping whenever possible.

Delivery Delays

Ultra Nostalgia makes every reasonable effort to ship orders within the stated processing period. However, once an order has been shipped, delays caused by the shipping carrier, weather, customs, transportation disruptions, or other circumstances outside our control may occur.

A shipping delay does not automatically qualify an order for a refund.

If your tracked shipment appears to be delayed or has not arrived within the expected delivery window, please contact us with your order number and tracking information so that we can assist where possible.

Shipping Destinations

Ultra Nostalgia currently ships orders to Canada and the United States.

International orders outside Canada and the United States are not currently available.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Ultra Nostalgia because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.